Complaints and Support
This page explains how PaydayBestHub handles complaints about our content, referral links, privacy practices and lender listings. We are not a lender and cannot modify a loan contract, stop a payment or approve an application.
What we can help with
- Incorrect or outdated state law summaries.
- Broken official source or regulator links.
- A listed lender or marketplace making misleading claims.
- Privacy questions about data submitted directly to PaydayBestHub.
- Accessibility issues or problems using the site.
Complaint review timeline
| Step | Timeline | What happens |
|---|---|---|
| Acknowledgement | Within 5 business days | We confirm receipt and request any missing details. |
| Review | Within 15 business days | We review page content, source links, partner disclosure and any supporting documents. |
| Resolution | As soon as practical | We correct, remove or annotate content when a complaint is verified. |
How to submit a complaint
Email [email protected] with the page URL, the issue, your preferred contact email and any supporting documentation. Do not send Social Security numbers, bank logins or full account numbers.
When to contact a regulator directly
If your complaint is about a lender's collection practices, unauthorized debits, undisclosed fees, harassment, or a loan that may violate state law, contact the lender and the appropriate regulator directly.